Privacy policy

Nature's Luxury ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you visit or shop at naturesluxury.com.au, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles.

Information we collect

  • Details you give us: your name, email address, phone number, and billing and delivery addresses when you place an order, sign up to our emails, or contact us.
  • Order information: the products you buy, order history, and any returns or messages about your order.
  • Payment information: payments are processed securely by our payment providers. We never see or store your full card details.
  • Browsing information: your device, browser, IP address, pages viewed and items added to your cart, collected through cookies and similar technologies.

How we use your information

  • To process, ship and track your order, and to handle returns and refunds
  • To answer your questions and provide customer support
  • To send you marketing emails if you've signed up (you can unsubscribe at any time)
  • To show you relevant ads on other platforms, such as Facebook, Instagram, TikTok and Google
  • To improve our website and prevent fraud
  • To meet our legal obligations

Who we share it with

We only share your information with trusted service providers who help us run our store, including:

  • Shopify, which hosts our store and processes payments
  • Our fulfilment partners, who pack and ship your order. Some are located overseas, including in China, and receive your name, delivery address and phone number so they can send your parcel.
  • Delivery carriers such as Australia Post and international couriers
  • Marketing and analytics providers, such as Meta, TikTok and Google, if you've accepted marketing cookies

We never sell your personal information.

Cookies

We use cookies to keep your cart working, understand how our site is used, and measure our advertising. You can block or delete cookies in your browser settings, although some parts of the store may not work properly without them.

Keeping your information safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access. Our checkout is encrypted, and we keep your information only for as long as we need it for the purposes above or as required by law.

Your choices and rights

  • Access and correction: you can ask to see the personal information we hold about you or ask us to correct it.
  • Deletion: you can ask us to delete your information, unless we need to keep it for legal or order-related reasons.
  • Marketing: you can unsubscribe from our emails at any time using the link in any email.

To make a request, contact us through our contact page.

Complaints

If you have a concern about how we've handled your personal information, please contact us first and we'll do our best to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Contact us

Questions about this policy? Reach us through our contact page.