Shipping policy

Thank you for shopping with Nature's Luxury. Here's everything you need to know about getting your order to your door.

Where we ship

We currently ship to all addresses within Australia, including regional and remote areas.

Shipping costs

  • Free standard shipping on orders over $79 AUD
  • Flat rate $9.95 on orders under $79 AUD

Your shipping cost is always shown at checkout before you pay.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Delivery times

Most orders arrive within 8–14 business days of ordering. Remote areas, WA, NT and TAS can take a few extra days.

Our products are sent from our fulfilment partners' warehouses, including warehouses overseas. This lets us offer a carefully chosen range at fair prices. If a product's delivery time is different, it will be shown on that product's page.

Delivery times are estimates and can occasionally be affected by customs, carrier delays or peak periods such as Christmas.

Tracking your order

As soon as your order ships, we'll email you a tracking number and link. Tracking can take a few days to show movement while your parcel is on its way to Australia.

Orders with multiple items

Items in the same order may ship from different warehouses, so they can arrive in separate parcels on different days. You won't be charged extra shipping for this.

Import duties and taxes

All prices are in Australian dollars. You won't be charged any additional customs fees or duties on delivery.

Address changes and cancellations

Please double-check your shipping address at checkout. If you need to change your address or cancel your order, contact us as soon as possible. We can usually help if your order hasn't shipped yet. Once it's on its way, we can't change it.

Lost, damaged or delayed parcels

If your order hasn't arrived within 20 business days, your parcel arrives damaged, or it's marked as delivered but you can't find it, please get in touch with your order number. We'll work with the carrier to sort it out and make it right with a replacement or refund.

Questions?

We're happy to help. Reach us anytime through our contact page.